Getting your tropical gear from Island Jay asap is our priority. Once your order ships, we will notify you by email and provide tracking. Because we ship with US Postal, we can ship to a PO BOX, home, or business address.
Most orders will ship within 2-3 business days from our Florida or New Hampshire locations. During peak seasons, this can run as high at 4 or 5 business days. Please note that weekends and holidays are not business days.
Please contact us if your order is time sensitive as we can usually accommodate these situations.
USPS First Class $5.50
We charge a flat rate of $5.50 for USPS First Class mail. Once your order ships, it will arrive in 2-5 business days.
USPS Priority Mail $7.99
We charge a flat rate of $7.99 for Priority Mail, no matter how big your order is. Once your order ships, it will arrive in 2-3 business days.
We offer Free USA Shipping on all orders with a value of $50 or more. Orders with Free Shipping ship by USPS First Class. If you need your order faster, you can still use Priority Mail at $7.99.
Shipping on Exchanges
When you make an exchange with Island Jay, we will cover return shipping back to you. Click here to learn more about our Returns & Exchanges.
If your order needs to ship in multiple packages, there will be no additional cost to you.
Because we are a New Hampshire based company, we do not charge any Sales Tax.
When Errors are Made
We will cover all shipping expenses if we make an error on your order. Our goal is your 100% Satisfaction and nothing less. If you are not satisfied with your order, please Click & Contact Us Here so we make it right before sending us anything back. You deserve to receive what you expected and paid for.
If you are missing a product from your order, please contact us within 7 days of receipt.