So you and your purchase aren’t hitting it off?

No worries, we can help you find love again with an exchange. If you need more time just to be with yourself, we can offer you a refund.

Simply follow our template below and email "Support@IslandJay.com" to submit your return request within our 90 day purchase window.

The only exception would be customized items if you change your mind. Of course if there is a quality issue with any product or custom item that you received, we want to hear about it.

We will respond within 1 business day with the instructions and options to complete your return or exchange.

If you have any concerns beyond our 90 day window, please contact us, also at "Support@IslandJay.com".


In your email, please include your:


- First & Last Name
- Phone Number (A phone is required in case we need to call you)
- Order Number

Please indicate whether you are making a return, exchange, or both.

Please let us know how else we can help!

Allow us one business day to respond and we'll be sure to take care of you.
Thanks!