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Returns & Exchanges

100% Satisfaction Guaranteed

If you are not 100% Satisfied with any purchase made through IslandJay.com, we want to know about it. If Island Jay made an error with your order, or it arrived damaged, we will take care of it at no expense to you. Please contact us so we can make it right. 

90 Day Returns

IslandJay.com proudly offers a generous 90 Day Return Policy on all items sold on our web site. Even if 90 days has passed, please contact us.

General Return Policy
You may return any product purchased to us within 90 days for an exchange or refund without a need to contact us first.

We do not accept returns on products damaged from pets, smoke, or rum drinks.

Please send the return with your product, a copy of your invoice, and clear instructions for the exchange/refund:
Island Jay C/O Big Frog
3800 Tampa Road Unit 120
Oldsmar, FL 34677
Please note this is not an Island Jay retail store. 

For exchanges within the USA and it's territories, we will cover return shipping back to you. We do not cover return shipping on international orders. 
 

Customer Service

Email any time  Guest@IslandJay.com or use our Contact Form here.
We will typically respond within 1 business day, if not sooner.

Phone Monday - Friday 10am - 4pm  EST 813-992-6550 or Text "Jay" any time at the same number.

Warranty Coverage Times

  • Clothing: 90 Days
  • Accessories: 180 Days
  • Ring Toss Games: 1 Year
  • Tervis: 1 Year from Island Jay. Lifetime from Tervis
  • All Other Items: 90 Days

For warranty coverage, please follow our return guidelines above.

If you purchased your Island Jay item from an authorized dealer and need a refund, please contact your dealer. Custom orders from Island Jay are non refundable.

Coupon Codes

Island Jay routinely offers coupon codes and discounts off of select products. These codes are applied at check out where you can see the discount being applied before you enter any payment information. Be sure to sign up for our Newsletter at the bottom of this page to get our coupon notifications.

If you ever have problems with coupon codes, please contact us so we can look into it for you. If a coupon code is not accepted by our system, please be sure there are no spaces in the coupon code text when you use it.

Coupon Codes can only be used one at a time, so they cannot be stacked or compounded. This includes coupon codes from our  Rewards Program

    Size Chart
    Doesn't Fit? No Worries! We offer a 90 Day Return Policy.

    About Ladies T-Shirt Fit:
    Like all of our ladies t-shirts, they are a true ladies cut, meaning they are smaller than a men's shirt of the same size. Also, our ladies t-shirts are more of a regular fit and not a slim fit, unless specifically and clearly stated.

    Example: If you normally wear a ladies Large t-shirt, then order your Island Jay ladies t-shirt in a ladies Large. If you wear men's sizes, order a size up. Therefore, if you wear a men's Large t-shirt, order our ladies t-shirt in a size X-Large.

    FYI : We use the term "Ladies" to refer to female sizing and not a specific size range or fit style. For us, "Ladies" and "Women's" are the same sizing. Please use the size chart below to make sure your Island Jay tee will fit you. If not, no worries, we will gladly exchange your item within 90 days of purchase.

    Hoodies: Our hoodies are unisex sized/Men's sized unless otherwise clearly noted in the title and description of the product details. They are a bit baggy. If you normally wear a Men's XL T-Shirt, an XL Hoodie will be baggy.

    Hats: Our hats are adjustable with a strap on the back and fit most head sizes up to XL. Our hats are not fitted.

    What if it does not fit?No problem. We welcome returns and exchanges within 90 days of purchase. We will even cover return shipping back to you. Your 100% satisfaction is our goal. As mentioned above, if you are in between sizes, we suggest going up a size. This applies for both ladies and men's.