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Returns & Exchanges

100% Satisfaction Guaranteed. If you are not 100% Satisfied with any purchase made through, please contact us so we can make it right. 

90 Day Returns. proudly offers a generous 90 Day Return Policy on all items sold on our web site. Even if 90 days has passed, please contact us if you have a question.

You may return any product purchased to us within 90 days for an exchange or refund without a need to contact us first.

Please send the return with your product, a copy of your invoice, and clear instructions for the exchange/refund:
Island Jay C/O Big Frog
3800 Tampa Road Unit 120
Oldsmar, FL 34677

Please note this is not an Island Jay retail store. 

For exchanges within the USA and it's territories, we will cover return shipping back to you. We do not cover return shipping on international orders.

Quality Apparel & Accessories. All of our t-shirts are made of 100% pre-shrunk cotton. Fabrics used in all garments are durable. Our accessories are also designed with longevity in mind. We suggest that you wash our products on cold and hang dry.

Customer Service

Email any time or use our Contact Form here.
We will typically respond within 1 business day, if not sooner.

Phone Monday - Friday 10am - 4pm  EST 813-992-6550 or Text "Jay" any time at the same number.

Warranty Coverage Times

  • Clothing: 90 Days
  • Accessories: 180 Days
  • Ring Toss Games: 1 Year
  • Tervis: 1 Year from Island Jay. Lifetime from Tervis

Returns are welcome for purchases made at If there is an error by, we will correct it at our expense. Please contact us for a return approval and let us know the following.

  • Your name or order number
  • Reason for the return
  • If you need a refund or exchange.

Returns are happily processed within 3-5 business days of being received.

If you purchased your Island Jay item from an authorized dealer and need a refund, please contact your dealer. Custom orders from Island Jay are non refundable.

Coupon Codes

Island Jay routinely offers coupon codes and discounts off of select products. These codes are applied at check out where you can see the discount being applied before you enter any payment information. Be sure to sign up for our Newsletter at the bottom of this page to get our coupon notifications.

If you ever have problems with coupon codes, please contact us so we can look into it for you. If a coupon code is not accepted by our system, please be sure there are no spaces in the coupon code text when you use it.

Coupon Codes can only be used one at a time, so they cannot be stacked or compounded. This includes coupon codes from our Rewards Program