If you are not 100% Satisfied with any purchase made through IslandJay.com, we want to know about it. If Island Jay made an error with your order, or it arrived damaged, we will take care of it at no expense to you. Please contact us so we can make it right.
IslandJay.com proudly offers a generous 90 Day Return Policy on all items sold on our web site. Even if 90 days has passed, please contact us.
General Return Policy
You may return any product purchased to us within 90 days for an exchange or refund without a need to contact us first.
We do not accept returns on products damaged from pets, smoke, or rum drinks.
Please send the return with your product, a copy of your invoice, and clear instructions for the exchange/refund:
Island Jay C/O Big Frog
3800 Tampa Road Unit 120
Oldsmar, FL 34677
Please note this is not an Island Jay retail store.
For exchanges within the USA and it's territories, we will cover return shipping back to you. We do not cover return shipping on international orders.
Email any time Guest@IslandJay.com or use our Contact Form here.
We will typically respond within 1 business day, if not sooner.
Phone Monday - Friday 10am - 4pm EST 813-992-6550 or Text "Jay" any time at the same number.
For warranty coverage, please follow our return guidelines above.
If you purchased your Island Jay item from an authorized dealer and need a refund, please contact your dealer. Custom orders from Island Jay are non refundable.
Island Jay routinely offers coupon codes and discounts off of select products. These codes are applied at check out where you can see the discount being applied before you enter any payment information. Be sure to sign up for our Newsletter at the bottom of this page to get our coupon notifications.
If you ever have problems with coupon codes, please contact us so we can look into it for you. If a coupon code is not accepted by our system, please be sure there are no spaces in the coupon code text when you use it.
Coupon Codes can only be used one at a time, so they cannot be stacked or compounded. This includes coupon codes from our Rewards Program.