ISLAND JAY CUSTOMER SERVICE
Our goal is to provide a happy and positive experience with us. Please contact us if you are not 100% satisfied.
Got a question?
Drop Us An Email
Ask us anything, really. Our Flamingos will respond within 1 business day.> Contact Island Jay
Yes, you can call us.
We do take phone calls.
Monday - Friday 10am - 4pm EST
When will my order ship?
Most orders ship in 2-3 business days.
Orders ship from our location in sunny Oldsmar, Florida. A few items may ship from other USA locations.
How do I check my order status?
Look for email updates from us.
If you made an account, you can log in for your order status.
So you and your purchase aren’t hitting it off. As long as you’re within our 90 day purchase window, we can help you find love again with an exchange. If you need more time just to be with yourself, we can offer you a refund.
>> Start a return or exchange
We are human and may make errors from time to time. Our goal is your 100% satisfaction and nothing less. If you are not satisfied with your order, please contact us so we can make it right.
>> Contact Island Jay
We need 2-4 business days to process your order, depending on how the rum is flowing in our shipping department. Once it ships, we’ll email you the tracking information.
We ship from sunny Oldsmar, Florida.
Did you wait until the last minute to place your order? Hey, it happens. If you need your Island Jay order quickly, here are a few options:
- Contact us and let us know about your needs. You can use the link below or reply back to any email that came from from us. If the timing does not work for delivery, we will be upfront and honest with you.
- With our least expensive shipping option, most USA orders are delivered just over 1 week after they are placed.
- Using our GET IT FASTER shipping option at checkout will move your order up. This means it will physically ship faster from our Oldsmar, Florida facility and be delivered to you by Priority Mail. These orders are usually delivered less than 1 week after they are placed.
- We can ship to your vacation destination or any address. If you are staying at a hotel, resort, or VRBO, we can help. Simply note on the shipping address that you are a guest with your expected arrival date. Please check with the destination to make sure they will allow a package to be delivered for guests. Most will be happy to accommodate your request.
Absolutely. We appreciate that many members from the Parrot Head community have helped Island Jay become what it is today. Donation requests from official Parrot Head clubs are not only welcome, but are encouraged.
>> Learn more about Parrot Head Club Donations
Island Jay is based out of Florida and therefore must collect Florida sales tax.
Welcome To Island Jay
We realize you may have questions for us. Some of them about our products. Others may be existential, like “What’s the meaning of life?”
Kindly attach your inquiries to the back of a sea turtle traveling south and we will do our best to respond by the end of the century. If you prefer a quick answer, you can email us at the links below and our Flamingos will get back to you within one business day. Please check your spam folder if you don’t see their response.
Yours in tropical relaxation,
- Island Jay