To our followers, customers, and fellow beach lovers,
First, I would like to thank our customers for continuing to support Island Jay during these difficult times. Our staff and I are truly appreciative that you are still continuing to visit Island Jay. Hopefully your journey with us can help you to find a slice of much needed paradise.
IslandJay.com is still 100% operational and has no known exposure to the Coronavirus. We are accepting, processing, and shipping orders from our Oldsmar, Florida location. Because IslandJay.com is an online company only, we have the benefit of no exposure to customers in a retail atmosphere.
All of our orders ship with US Postal, which is in full operation. However, we would note that orders are taking a few extra business days to ship out. Generally you should expect your order to arrive about 7-10 days after it is placed if you selected ground shipping.
As many of you know, Island jay prints, packs, ships, and makes most of our goods from our Florida location. Our facility and employees have not been exposed to any Covid 19 virus concerns. We have provided to our staff additional cleaning equipment to make sure our sanitation procedures are above average. They have also been notified to wash their hands frequently.
Additionally, we have spread out our hours beyond the normal "9-5" and created a second evening/night shift. This method spreads out the work and reduces internal exposure. The employee spread does slow down production, which is a key factor in orders taking longer to process than usual.
Our suppliers of raw materials and finished goods have also informed us that they have no concerns. They too have increased their sanitation practices and are checking their inbound deliveries. Many of you have express concerns about some of our products coming from China. The good news is only 5% of our products are sourced from China and most of that has passed through USA based distributors long before the Coronavirus was discovered.
Finally, a note regarding customer product returns. Returns are welcome, but will be quarantined for 30 days to ensure the safety of our employees. While it is currently known that the virus can last about 24 hours on a box surface, we want to ensure an overreach of safety for our employees. Should you need a rapid exchange, please contact customer service about discounted replacements.
On a personal note I hope all of you stay safe and can utilize this time to find a better tropical state of mind. Not all of us live near a beach or in warm climates. I would encourage you to stock up on your favorite food and beverages that remind you of a trip to a warm destination. Once this is over I look forward to photos and stories from all of you living the beach life again.
With my sincere appreciation,
Jason Guarino "Island Jay"