✈ FREE USA SHIPPING ON ORDERS $50+

Contact Island Jay

Got a question? You can fill out the form below or email us at Guest@IslandJay.com. Please be sure you can receive emails from Guest@IslandJay.com as we typically respond within 1 business day. If you do not hear from us within 1 business day, please check your spam folder. Island Jay will reply to every email that we receive.


You Can Call or Text us! We are available Monday - Friday 10am - 4pm EST
813-992-6550 


Please review these Frequently Asked Questions before contacting us.

Question: I need to make a return or exchange. How do I do this?
Answer: We are easy going with returns and exchanges with our 90 day return policy. You do not need to contact us first. Please see our Returns & Exchange Page Here

Question: When will my order ship?
Answer: Most orders ship within 2-3 business days. During peak times it can take up to 5 business days. Once your order ships we will send you a tracking email. Please see our Shipping Page to learn more about our shipping policies.

Question: I have not received my order yet and I placed it more than 3 business days ago. Where is it?
Answer: When Island Jay ships an order to you, we will send an email update the day it ships with tracking. This will provide the most current information about your order status. We will also send an email the day it is due for delivery and when it is delivered. Be sure that you can receive emails from Guest@IslandJay.com and that these emails are not going to your spam or junk folder.

If you did not get a tracking email, please double check your spam or junk folder in your email.

Question: I have a problem with my order, whom can I speak to about this?
Answer: Island Jay takes order errors very seriously and will never intentionally make errors. Our goal is your 100% satisfaction, always.  Please reach out to us below with the details. Rest assured, if you allow us the opportunity to make it right, you will be a satisfied islander.

Please do not ever think "It's just a t-shirt and not worth the hassle", as this is not how we think. We will make it right, fast, and at no expense to you. Just reach out and contact us.

You may also call/text us Monday-Friday 10am - 4pm EST at 813-992-6550

Please be sure you can receive emails from Guest@IslandJay.com as we typically respond within 1 business day. If you do not hear from us within 1 business day, please check your spam folder. Island Jay will reply to every email that we receive.


Size Chart
Doesn't Fit? No Worries! We offer a 90 Day Return Policy.

About Ladies T-Shirt Fit:
Like all of our ladies t-shirts, they are a true ladies cut, meaning they are smaller than a men's shirt of the same size. Also, our ladies t-shirts are more of a regular fit and not a slim fit, unless specifically and clearly stated.

Example: If you normally wear a ladies Large t-shirt, then order your Island Jay ladies t-shirt in a ladies Large. If you wear men's sizes, order a size up. Therefore, if you wear a men's Large t-shirt, order our ladies t-shirt in a size X-Large.

FYI : We use the term "Ladies" to refer to female sizing and not a specific size range or fit style. For us, "Ladies" and "Women's" are the same sizing. Please use the size chart below to make sure your Island Jay tee will fit you. If not, no worries, we will gladly exchange your item within 90 days of purchase.

Hoodies: Our hoodies are unisex sized/Men's sized unless otherwise clearly noted in the title and description of the product details. They are a bit baggy. If you normally wear a Men's XL T-Shirt, an XL Hoodie will be baggy.

Hats: Our hats are adjustable with a strap on the back and fit most head sizes up to XL. Our hats are not fitted.

What if it does not fit?No problem. We welcome returns and exchanges within 90 days of purchase. We will even cover return shipping back to you. Your 100% satisfaction is our goal. As mentioned above, if you are in between sizes, we suggest going up a size. This applies for both ladies and men's.