Got a question? You can fill out the form below or email us at Guest@IslandJay.com. Please be sure you can receive emails from Guest@IslandJay.com as we typically respond within 1 business day. If you do not hear from us within 1 business day, please check your spam folder. Island Jay will reply to every email that we receive.
You Can Call or Text us! We are available Monday - Friday 10am - 4pm EST
Question: I need to make a return or exchange. How do I do this?
Answer: We are easy going with returns and exchanges with our 90 day return policy. You do not need to contact us first. Please see our Returns & Exchange Page Here.
Question: When will my order ship?
Answer: Most orders ship within 2-3 business days. During peak times it can take up to 5 business days. Once your order ships we will send you a tracking email. Please see our Shipping Page to learn more about our shipping policies.
Question: I have not received my order yet and I placed it more than 3 business days ago. Where is it?
Answer: When Island Jay ships an order to you, we will send an email update the day it ships with tracking. This will provide the most current information about your order status. We will also send an email the day it is due for delivery and when it is delivered. Be sure that you can receive emails from Guest@IslandJay.com and that these emails are not going to your spam or junk folder.
If you did not get a tracking email, please double check your spam or junk folder in your email.
Question: I have a problem with my order, whom can I speak to about this?
Answer: Island Jay takes order errors very seriously and will never intentionally make errors. Our goal is your 100% satisfaction, always. Please reach out to us below with the details. Rest assured, if you allow us the opportunity to make it right, you will be a satisfied islander.
Please do not ever think "It's just a t-shirt and not worth the hassle", as this is not how we think. We will make it right, fast, and at no expense to you. Just reach out and contact us.
You may also call/text us Monday-Friday 10am - 4pm EST at 813-992-6550
Please be sure you can receive emails from Guest@IslandJay.com as we typically respond within 1 business day. If you do not hear from us within 1 business day, please check your spam folder. Island Jay will reply to every email that we receive.