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Contact Island Jay

Got a question? You can fill out the form below or email us at Guest@IslandJay.com. Please be sure you can receive emails from Guest@IslandJay.com as we typically respond within 1 business day.

Please review these Frequently Asked Questions before contacting us.
Question: I need to make a return or exchange. How do I do this?
Answer: We are easy going with returns and exchanges. Please see our Returns & Exchange Page Here

Question: When will my order ship?
Answer: Most orders ship within 2-3 business days. During peak times it can take up to 5 business days. Once your order ships we will send you a tracking email. Please see our Shipping Page to learn more about our shipping policies.

Question: I have a problem with my order, whom can I speak to about this?
Answer: Island Jay takes order errors very seriously and will never intentionally make errors. Our goal is your 100% satisfaction, always.  Please reach out to us below with the details. Rest assured, if you allow us the opportunity to make it right, you will be a satisfied islander.

You may also call/text us Monday-Friday 10am - 4pm EST at 813-992-6550